When will my order ship/arrive?
In general, here is the progress of our shipping process and associated delays. After your order is processed and it is shipped from our global manufacturers, it usually takes 12 - 35 business days to arrive to you, depending on your location. International orders may take an additional 7 - 14 days passing through customs. Please allow a few days difference stated below during special holidays and huge sales resulting in high demand of products. Thank you!
In general, here is the progress of our shipping process and associated delays:
1. Order preparation: Our manufacturers collect all the items in your order and prepares the package from the warehouse. This step usually lasts 1-7 business days.
2. Shipping the order: Your order is shipped and you receive your tracking number that allows you to track the progress of the delivery. This step usually lasts 1-5 working days.
3. Delivery of the order: The manufacturers we collaborate with sends your package to your home, depending on the shipping method chosen when placing the order. This step usually lasts 7-25 days. International orders may take up to 50 days depending on your location. Please keep in mind during special sales / holidays there may be additional associated delays (up to 1-2 weeks) due to high demand in products.
Where are rest of my products ordered? I only received one item?
If you ordered more than one product, it is likely you will receive different packages because we collaborate with multiple manufacturers worldwide (mainly in Asia), which result in a few days difference in arrival times. If you are unable to check the tracking number provided, please email firstname.lastname@example.org with your name and order number so we can check the status for you.
How can I track the shipment of my order status?
Once you receive a confirmation email stating that your order has shipped, a tracking number should be linked to your item(s) in which you can view the status of your order. It may take up to 10 business days for your tracking to update.
If you still have not received your item after these periods of time, please contact us immediately at email@example.com in order for us to help you resolve the issue.
Can I change my delivery address once the order has been placed?
Please note that your delivery address can not be changed once your order has been prepared or shipped.
How will my order be sent?
Your order will be sent by our 100% guaranteed delivery methods with a tracking link that allows you to follow your order at any time. Please allow the tracking number up to 10 business days to update in the tracking system.