Shipping Policy

When will my order ship/arrive?

We’re committed to getting your order to you as quickly as possible. Below is an overview of our shipping process and estimated timelines. After your order is processed and shipped from our global manufacturers, it typically takes 12–35 business days to arrive, depending on your location. International orders may require an additional 7–14 business days for customs processing. During holidays or major sales events, please allow a few extra days for potential delays due to high demand. Please note that all timelines are estimates and do not account for unforeseen delays. Thank you for your patience!

Shipping Process and Timelines:

• Order Preparation: Our vendors gather your items and prepare them for shipment. This process typically takes 1–7 business days.
• Shipping the Order: Once shipped, you’ll receive a tracking number to monitor your order’s progress. Tracking updates may take 1–5 business days to appear.
• Delivery of the Order: Your package is delivered based on the shipping method selected at checkout. Delivery usually takes 7–25 business days, though international orders may take up to 50 business days depending on your location. During peak sales or holidays, please allow an additional 1–2 weeks for potential delays.

Why did I only receive part of my order?

If you ordered multiple items, they may arrive in separate packages due to our partnerships with various vendors worldwide. This can lead to slight differences in arrival times. To check the status of your items, use the tracking number(s) provided in your shipping confirmation email. If you’re unable to track your order or have not received all items, please contact us at info@aesthedex.com  with your name and order number, and we’ll assist you promptly.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery status. Please allow up to 10 business days for tracking information to update. If your order hasn’t arrived within the estimated timeframe or you’re unable to track it, please reach out to us at info@aesthedex.com for support.

Can I change my delivery address after placing my order?

Unfortunately, we cannot modify the delivery address once your order has been prepared or shipped. Please double-check your shipping address before completing your purchase.

Can I cancel my order?

If you wish to cancel your order, the ability to do so depends on the order's status. Once an order has been prepared or shipped, it typically cannot be modified or canceled. However, if your order is still in the early stages (e.g., within the first 30 minutes of the order preparation period), cancellation may be possible. Please contact our customer service team immediately at info@aesthedex.com with your name and order number to request cancellation.

Orders cannot be canceled during the preparation or shipping period. You must wait to receive the order and then submit a return request. Once we receive the returned product in its original condition, we will issue a full refund to your original payment method within 7 business days. Please contact our customer service team at info@aesthedex.com for instructions on initiating a return.